Sure! We will develop samples for your approval before confirming your order. We believe that transparent communication is the key to our customer service.
Of course! We welcome any forms of referenced data and details from designer, ranging from CAD files, PDF files, to hand drawn sketches or even verbal descriptions with googled referenced photos. Drop us a message and our dedicated team will have further discussion with you.
You can choose from our latest collection and customise designs as per your preferences. Please visit our Product Catalogue and choose your favourite design.
Before we start, we will sign a NDA to protect your intellectual property. As long as the design is submitted by you, the CAD file would be belonged to you after you pay for the development fee.
Sure, we can source precious / semi precious gemstones or other materials, and incorporate them into our jewelry. You can refer to our Service Guide for more details.
For prototype, it will take around 4 weeks. For mass production, it will be additional 4-6 weeks.
Yes, we can do so. Please submit your artwork, preferably in CDR or AI. JPG is fine as well.
Yes! In fact, we are now using 100% recycled silver in every jewelry piece. You can refer to Sustainability for more details.
Sorry that we only do gold plated jewelry at the moment. Since gold filled has a very limited application on jewelry, we do not deploy this technique.
Please visit our Product Catalogue and choose your favourite design. Let us know the material, quantity and plating thickness you need and submit your request there. Our team will send a quote to you in 2 business days.
We will charge a one-off development fee, it ranges from USD 30-50 depending on complexity. The fee includes hand sketches (if needed), CAD drafting, 3D printing, modeling, R&D and the final prototype.
All prices stated in our website and email are in USD. However, you can also opt to settle the payment in EUR, GBP, CAD, AUD, and more. Feel free to choose from any of the payment methods below:
1) Paypal (small amount only)
2) Wire transfer
3) Local bank account transfer*
* Available in the UK, US, EU, Poland, Romania, Canada, Australia, Norway, Sweden and Denmark. Your payment can be paid by local currency, with the exchange rate calculated on the transaction date.
Sorry that we do not keep any stock. We make-to-order to cater your need, so let us know your need and we are more than ready to help at anytime.
Absolutely! Any visit is welcome. We are nonetheless providing virtual tours as an alternative to flying across the world due to the pandemic travel restrictions, allowing our customers to visit our facilities digitally and perform quality control. You may speak with a representative to arrange a virtual tour.
We have worked with so many start-up jewelry brands and grow with them to become international brands. We are more than ready to share our know-how and experience, just drop us a message and our jewelry experts will provide professional advice to you.
We are sorry that drop-shipping is not covered in our scope of business scope at the moment.
Don’t worry, just send us a message and we will get back to you asap.
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